Welcome to AjiaGate’s Return & Refund Policy. We understand that sometimes your purchase may not meet your expectations, and we aim to provide a straightforward process for returns and refunds. Please review this policy carefully to understand how to initiate a return and what to expect during the process.
1. Return Request Process
If you are dissatisfied with your purchase, please follow these steps to initiate a return:
– Send a return request via email to gate.ajia@gmail.com. All return requests must be made via email before you ship the item(s) back to us. This allows us to efficiently process your request.
**Important:** Do not send the item(s) without receiving our approval for your return request via email. If you do so, we may be obligated to return the item(s) to you at your own expense, and your return request will be automatically rejected.
2. Return Eligibility
We accept returns within 14 days from the date your order was delivered. To be eligible for a return, the following conditions must be met:
– Items must be returned in their original condition, unworn, undamaged, and unused.
– All original tags must be attached, and the original packaging must be included.
– Footwear and accessories should be returned with their original branded boxes and dust bags (if provided) and placed inside a protective box for return.
– When trying on footwear, please ensure that you do not mark the soles or damage the shoe box.
3. Return Packaging
When returning your items, please include any accessories, branded boxes, or cases that came with your order inside the reusable AjiaGate packaging. Failure to include these items or any damage to them may result in the denial of your refund.
4. Return Location
Whether you arrange for a collection or drop off your return, it should be done from the country or region where you placed your order.
5. Non-Refundable Items
Please note that the following items are non-refundable and cannot be returned, exchanged, or refunded:
– Hosiery, lingerie, undergarments, and swimwear items.
– Face masks (unless damaged or faulty upon delivery).
– Made-to-order items (as they are customized to your specifications).
– Perfumes, make-up, cosmetics, and skincare products.
We appreciate your understanding of our return and refund policy. If you have any questions or require further assistance, please contact our customer support team at [gate.ajia@gmail.com]. Your satisfaction is important to us, and we are here to help you with your return and refund needs.
6. Refunds Process
After your return is received by our website, please allow up to 6 calendar days for processing. Once your return is accepted, we will initiate the refund to your original payment method, excluding any delivery costs. The timing of the refund’s appearance in your account may vary and can take up to 14 days, depending on your payment provider.
Important Note: Please be aware that any customs duties or taxes, including those incurred upon the return of a product, will not be refunded. In the case of successfully returned items purchased using a promotional code, the refund will be for the original amount paid (the amount charged after the promotional discount was applied). The promotional code used will no longer be valid. The time it takes for the refunded amount to appear in your account may be up to 14 days, depending on your bank’s processing time.